Privacy Policy

Last updated: 9 October 2026

Canopas Software LLP ("we", "our", "us", or the "Company"), the publisher of Faceup ("Faceup", the "App"), is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (the "Service").

The "Service" includes:

The Faceup mobile application
Our website (faceup.canopas.com) and related pages
Customer support and related services

By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

Faceup is operated by Canopas Software LLP, which acts as the data controller responsible for your personal data.

1. Information We Collect

We collect only the information needed to personalize and improve your face yoga and skincare experience.

Account Information

When you create an account, we collect:

Name
Email address
Profile photo (if you add one)
Sign-in method (Google, Apple, or email)

You may sign in with Google or Apple. If you use Apple Sign-In, Apple may provide a private relay email address instead of your actual email. We receive only the information you choose to share. If you sign in with email, we send a one-time verification code to your email address.

Profile & Personalization Information

To build your personalized plan, we ask about:

Birth year and gender (you may choose not to say)
Your goals, face concerns, and the face areas you want to focus on
Your skin type, skincare routine, and the products you use
How much time you have each day

Face Scan Photos

If you use the face scan, we upload the photo you take to our secure cloud storage and analyze it to suggest face areas and concerns for your routine. The analysis is used only for face yoga personalization. It is not a medical diagnosis and is not used to identify you.

Face scan photos are analyzed by our AI service provider (OpenAI) on our behalf. They are sent only for this analysis and are not used for advertising.

Skin Diary & Progress

If you use the skin diary, we store the entries you add, which may include:

Progress photos
How your skin looks and feels, and any skin concerns
Sleep, water intake, skincare steps, and diet
Lifestyle and wellbeing factors you choose to log, such as your period, pregnancy, smoking, or alcohol
Notes

Some of these entries may reveal information about your health. We collect them only when you choose to log them, and use them only to show your progress back to you.

We also store your workout history, streaks, badges, and training points.

Notifications

If you turn on reminders, we store your reminder schedule, time zone, and a device token so we can send you notifications.

Automatically Collected Data

We may collect limited technical information such as:

Device type and operating system
App version
IP address
Device identifiers
Crash and error reports

Analytics Data

We collect usage data (e.g., features used, actions taken) to improve the App. We use tools like Mixpanel for product analytics and Sentry for crash reporting.

Communications

If you contact us (support, feedback, etc.), we store your message, any attachments you add, and basic device details to help resolve your request.

2. How We Use Your Information

We use your information to:

Create and adapt your personalized face yoga and skincare plan
Analyze face scans to suggest focus areas
Show your progress, streaks, and skin diary
Send reminders and important service notifications
Process subscriptions and provide Faceup Pro features
Improve features, reliability, and performance
Respond to support requests
Detect fraud, misuse, or technical issues
Comply with legal obligations

3. Our Privacy Commitment

We are a privacy-first company, and we mean it:

We do not sell your personal data

We do not share your data with advertisers

We do not run ads in the App

Your photos stay yours and are never used for advertising.

We share information only in limited and necessary situations:

Service Providers

We work with trusted providers who process data on our behalf and are required to protect it, including:

Google Firebase (authentication, database, storage, and notifications)
OpenAI (face scan analysis)
RevenueCat, Apple, and Google (subscriptions)
Mixpanel (product analytics)
Sentry (crash reporting)
Amazon Web Services (sending emails)

Legal Requirements

We may disclose information if required by law or to:

Comply with legal obligations
Prevent fraud or misuse
Protect users, rights, or safety

Business Transfers

If Faceup or Canopas Software LLP is involved in a merger, acquisition, or sale, your data may be transferred as part of that process.

Aggregated Data

We may share data that does not identify you (aggregated or anonymized) for analytics or research purposes.

5. Payments

Faceup Pro subscriptions are processed securely via:

Apple App Store
Google Play Store

We use RevenueCat to manage subscription status. We do not store or process your payment card details.

6. Data Retention

We keep your data for as long as your account is active, so your plan, history, and progress remain available to you.

When you delete your account, we delete your profile, programs, history, skin diary entries, and photos from our servers. Some information may be kept for a limited time where required by law or to resolve disputes.

7. Your Rights

Depending on your location (including EU/UK), you may have the right to:

Access your data
Correct or update your data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent

To exercise your rights, contact us at: contact@canopas.com

For users in the EEA/UK, our legal basis for processing is Performance of a Contract (to provide the personalized service you requested), Consent (for face scan photos and any health-related skin diary entries you choose to add), and Legitimate Interest (to improve the App and prevent misuse).

8. Your Choices

You can:

Skip the face scan or rescan at any time
Choose what you log in your skin diary
Turn reminders on or off
Deny camera or notification permissions (some features may not work)
Delete your account at any time

You may delete your account and all associated data directly in the Faceup App settings or by contacting us at contact@canopas.com.

9. Data Security

We use appropriate technical and organizational measures to protect your data, including encryption and access controls.

However, no system is completely secure, and we encourage you to protect your account credentials.

10. International Data Transfers

As a global service, your data may be processed in countries outside your own. We ensure appropriate safeguards are in place.

11. Children’s Privacy

The Service is not intended for children under 13 (or the minimum age required in your country).

We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes through the App or website.

13. Contact Us

If you have questions, contact us at: contact@canopas.com

Get in Touch